Home Page Downloads Newsletter Tell a Friend Support and Contacts
Products:

     English
     German
     Russian
     Dutch
     French
     Italian




Troubleshooting

Security
Settings
Misc



How do I correctly un-install the older version of IE Privacy Keeper?

Complete the instructions below to un-install the older version:

  1. Start IE Privacy Keeper (the older version);
  2. Switch to the Options tab;
  3. Un-check all the options;
  4. Make sure the shortcut key is set to None and click the Set button;
  5. Close IE Privacy Keeper;
  6. Restart Windows;
  7. Run the un-install program: a) Click Start -> Programs -> UnH Solutions -> IE Privacy Keeper -> Uninstall IE Privacy Keeper or b) Open the Add/Remove Programs window, locate the IE Privacy Keeper entry and click Remove or c) Open Windows Explorer and navigate to the folder you installed IE Privacy Keeper (usually C:\Program Files\UnH Solutions\IE Privacy Keeper), double-click the unins000.exe file.

Why are my Temporary Internet Files, Cookies and History folders are located in the Temp folder?

This is a consequence of damaged index.dat files. When Internet Explorer cannot read one of the index.dat files from the standard locations, usually C:\Documents and Settings\UserName\Local Settings, it will create new folders under the Temp folder. To fix this:

  1. Start -> Control Panel -> Internet Options;
  2. Click the Settings button, then click Move;
  3. Specify some temporary folder, e.g. C:\MyCache;
  4. Click OK, you'll be prompted to logoff and logon again, click Yes (restart Windows manually if not prompted);
  5. After logon open Windows Explorer;
  6. Navigate to C:\Documents and Settings\UserName\;
  7. Delete Cookies folder;
  8. Navigate to C:\Documents and Settings\UserName\Local Settings;
  9. Delete History and Temporary Internet Files folders;
  10. Navigate to C:\Documents and Settings\UserName\Local Settings\Temp;
  11. Delete History, Cookies and Temporary Internet Files folders;
  12. Start -> Control Panel -> Internet Options;
  13. Click the Settings button, then click Move;
  14. Specify C:\Documents and Settings\UserName\Local Settings;
  15. Click Yes when prompted to logoff (restart Windows manually if not prompted).
Sometimes I cannot install programs that require a Windows restart.
The installation fails after the restart. Why?

This happens because you configured IE Privacy Keeper to clean up the Temp folder and enabled the auto cleanup at Windows startup/shutdown. Generally, an installation program writes files to the Temp folder, restarts Windows, then reads the files that were written. But if IE Privacy Keeper cleans up the Temp folder, the installation program cannot find the files. To avoid this, you should either disable the auto cleanup at Windows startup/shutdown or enable the delayed cleaning option (which is the recommended solution). When the option is enabled, IE Privacy Keeper deletes only temporary files that are older than the specified period of time. To enable this option:

  1. Open IE Privacy Keeper;
  2. Switch to the System tab;
  3. Type 30 (or a greater number) in the Delayed cleaning field;
  4. Click OK.
Since I installed IE Privacy Keeper my Internet connection seems to be slower. Why?

This might happen after you cleaned up Temporary Internet Files (cache). Internet Explorer (and Firefox too) stores the images you viewed and pages you visited there. Every time you visit a web site next time, Internet Explorer generally does not download a web page or an image again, it just retrieves it from the cache on your hard drive. This allows to speed up a web site loading, since the same pages and images are not downloaded several times. But when you clean up the cache with IE Privacy Keeper, Internet Explorer has to download all web pages and images again and again. That is why it seems like Internet connection slowed down.

Why do I still see files in the Temporary Internet Files folder even after running IE Privacy Keeper?

Most probably the files were locked by some program. Try to close as many programs as possible before performing the cleanup.

I run IE Privacy Keeper, but the IE history is still there. What's wrong?

Most probably your History folder is located in a non-standard location. You can either use the Locations window of IE Privacy Keeper to specify the correct location of your History folder or perform the steps described here if the History folder is located in the Temp folder.

After I run IE Privacy Keeper, I cannot auto-login to certain web sites. How do I fix this?

You should configure IE Privacy Keeper to keep cookies of those web sites.

I want to specify a folder but Windows Explorer won't show it to me. Any help with this?

Enable the "Show hidden files and folders" option in Windows Explorer:

  1. Open Windows Explorer;
  2. From the Tools menu select "Folder Options..";
  3. Switch to the View tab;
  4. In the "Advanced Settings" tree check the "Show hidden files and folders" option;
  5. Click OK.
When IE Privacy Keeper cleans up at shutdown I can see a window flashing. What's this?

It may take a while for IE Privacy Keeper to complete the cleanup. Windows thinks that IE Privacy Keeper is not responding and displays the corresponding warning. IE Privacy Keeper automatically hides this warning to avoid an inadvertent click on the End Now button.

How do I keep my web site passwords from being erased by IE Privacy Keeper?

You should configure IE Privacy Keeper to keep certain auto complete values. Which values to keep depends on the specific web site. Generally, the value names are: "login", "username", etc. You should also keep the values marked with "(password)".

IE Privacy Keeper cleans up index.dat files, but does not reset their size. How do I reset their size?

Complete the steps below to reset the size of index.dat files to 32K or 16K:

  1. Close all applications (as many as possible);
  2. Open IE Privacy Keeper and switch to the Files tab;
  3. Click Add, then click Browse;
  4. Specify C:\Documents and Settings\UserName\Local Settings\Temporary Internet Files folder;
  5. Select Custom file mask(s) and type index.dat, then select Fill with zeros and Process subfolders;
  6. Click OK.
  7. Repeat steps 3 - 6, but specify the folder C:\Documents and Settings\UserName\Local Settings\History;
  8. Switch to the Internet Explorer tab;
  9. Check the options Temporary Internet Files and Browsing History, make sure the Keep selective entries and Keep selective URLs are not checked for these options;
  10. Click "Clean Up Now!";
  11. Close IE Privacy Keeper and restart Windows.
  12. After the restart, open IE Privacy Keeper, switch to the Files tab and delete the items added in the steps 3 and 7;
  13. Close IE Privacy Keeper.


Does IE Privacy Keeper contain spyware/adware?

No, IE Privacy Keeper does not contain spyware/adware. IE Privacy Keeper never installs any additional software and never connects to Internet.

What is Secure Delete?

When you delete a file, it is not actually removed from the disk. Windows only removes the record of the file from the file system table. The file data remains on the disk. It is destroyed only when another file is saved over it. This behavior makes it possible to recover deleted files using special tools. The secure delete feature allows you to delete files in a special way, so that deleted files cannot be recovered at a later time.

Do I need to enable Secure Delete?

Since deleting files securely is much slower than simple deletion, it is recommended that you enable the secure delete option only if your documents are very personal and you feel that there is a person who can spend time and money to recover the documents you deleted. In most cases, secure delete is not needed.

Is it really impossible to recover securely deleted files?

Yes, it is possible to recover securely deleted files, but that would require much time and money. We tested the secure delete feature with a number of popular end-user data recovery tools and could not recover files deleted by IE Privacy Keeper. But if someone decides to spend a few thousand dollars to recover the files you deleted, the chances are he or she will succeed.

Does IE Privacy Keeper cleans up the index.dat files when I select to keep certain items?

No, IE Privacy Keeper does not clean up the index.dat files when you select to keep certain items. If you select to keep some temporary internet files, the cache index.dat file will not be cleaned up. If you select to keep some cookies, the cookie index.dat file is not cleaned up. But you should not worry about this, when IE Privacy Keeper deletes the items you didn't select to keep, Internet Explorer updates the corresponding index.dat file and erases the information about the item.

Do I have to restart Windows after cleaning up the index.dat files with IE Privacy Keeper?

No, you don't need to restart Windows after cleaning up with IE Privacy Keeper. The program cleans up the index.dat files in a special way that does not require a Windows restart.

Why do I see unsecurely deleted cookies even after running IE Privacy Keeper?

This happens because the browser (Internet Explorer or Firefox) can delete session cookies on its own. Session cookies are used to store state information only while a user is visiting the web site issuing the session cookie. They are deleted from the cache when the user leaves the web site (closes the session). You can temporarily disallow Internet Explorer to receive and save cookies using our free tool - Flash and Pics Control.


Is it possible to have several settings files?

Yes, you can use the sets command line parameter to specify the settings file needed. Click here for more information about command line parameters.

How do I backup IE Privacy Keeper settings?

Generally, IE Privacy Keeper stores its settings in the settings.iepk file under C:\Documents and Settings\UserName\UnH Solutions\IE Privacy Keeper folder. Backup this file. When you decide to restore your settings, make sure IE Privacy Keeper is not running (all auto cleanup options are disabled and the "Clean Up Now!" shortcut is set to None in the Miscellaneous Options window), copy the saved settings.iepk file to the C:\Documents and Settings\UserName\UnH Solutions\IE Privacy Keeper folder, overwriting the current settings file, then start IE Privacy Keeper.

How do I reset all settings?
  1. Make sure IE Privacy Keeper is not running: all auto cleanup options are disabled and the "Clean Up Now!" shortcut is set to None in the Miscellaneous Options window. Click OK to exit IE Privacy Keeper;
  2. Open Windows Explorer;
  3. Navigate to the C:\Documents and Settings\UserName\UnH Solutions\IE Privacy Keeper folder;
  4. Delete the settings.iepk file;
  5. Start IE Privacy Keeper.
When does the program save settings to the hard drive?

The program keeps its settings in the memory and writes them to the settings.iepk file at certain events, so that the program instances started from the command line could pick up the freshest settings. The settings are flushed to the hard drive when:

  • you switch between tabs;
  • add/edit items in the Files and Registry tabs;
  • click OK in the options windows.


How do I start the cleanup from the command line?

IE Privacy Keeper supports the following command line parameters:

  • cleanup - perform the cleanup;
  • sets - use the provided settings file;
  • noui - do not display any notifications during the command line cleanup.
Examples:

IEPrivacy Keeper.exe -cleanup
IEPrivacy Keeper.exe -cleanup -noui
IEPrivacy Keeper.exe -cleanup -sets:"C:\MySettings\settings1.iepk"
IEPrivacy Keeper.exe -cleanup -sets:"C:\MySettings\settings2.iepk"

Is it possible to automatically perform the cleanup at Windows shutdown
without always keeping IE Privacy Keeper in memory?

Yes, in Windows 2K/XP you can use logon/logoff scripts to start the cleanup:

  1. Click Start -> Run;
  2. Type gpedit.msc and click OK. Group Policy window opens;
  3. Go to User Configuration -> Windows Settings -> Scripts (Logon/Logoff);
  4. Double-click on Logon or Logoff;
  5. Click Add;
  6. Click Browse and specify the full path to the IE Privacy Keeper executable, e.g.
    C:\Program Files\UnH Solutions\IE Privacy Keeper\IEPrivacyKeeper.exe;
  7. In the Script Parameters field, type -cleanup -noui ;
  8. Click OK, and OK again;
  9. Close the Group Policy window.

How do I use IE Privacy Keeper with IE-based browsers (e.g. Avant, Maxthon)?

Generally, the only thing you need to change is the browser executable in the Locations window. This will enable IE Privacy Keeper to clean up automatically when the last browser window is closed (check the "Clean up when the last IE window is closed" option in the Auto Cleanup Options window).

Is there a way to schedule the cleanup to run at a specific time?

Yes, use Windows Scheduler (Start -> Control Panel -> Scheduled Tasks) and the -cleanup command line parameter to perfrom the cleanup at a specific time.

How do I install IE Privacy Keeper in the silent mode, without a user interface?

To install IE Privacy Keeper in the silent mode, use the following command line parameters with the installation program:

  • /SILENT - the wizard and the background window are not displayed but the installation progress window is;
  • /VERYSILENT - the installation progress window is also not displayed.
Example: IEPrivacyKeeperSetup.exe /VERYSILENT

Does IE Privacy Keeper TakeAlong Version support multiple languages?

IE Privacy Keeper TakeAlong supports multiple user interface languages. You must name a language file iepk.lng and place it to the folder where IEPrivacyKeeperTA.exe is located. The language files can be found in the Lang subfolder of the IE Privacy Keeper installation folder.

Home | Downloads | Newsletter | Tell a friend | Support
© Copyright 2002-2011 BrowserTools.net. All rights reserved. Privacy Policy